By Larry Mogelonsky: Keep in mind the crux of comfort foods – emotional eating with a pinch of indulgence – and you'll be sure to satisfy your patrons.
Airline crew security – how safe is your hotel?
The hotel is a safe haven for airline crews and the only place to rest before embarking on their next flight. Therefore, it is important the hotel takes all necessary steps to avoid any intrusion into the crew’s privacy and to prevent sabotage of flight plans.
The benefits of empowering your staff
By Joshua Meehan: Staff who are empowered to make knowledgeable decisions spend less time seeking permission and more time helping guests.
What to do with a naked guest
Why do many hotel guests suffering with somnambulism sleep naked, knowing the awkward and embarrassing situations that could happen?
The new Google Maps highlights your hotel’s Google+ page
By Joshua Meehan: Google Maps has always been a powerful travel tool, and the newest version makes things even better. Here's what hoteliers should pay attention to.
Goodbye is as important as hello
How do you create lasting, positive memories of a guest’s stay while at the same time reinforcing brand imagery and meaning? Consider enhancing their ‘sense of departure’ through publishing. …
How Facebook influences results on TripAdvisor
By Frederic Gonzalo: TripAdvisor shows results based on comments and reviews left by travelers worldwide. But did you realize how integrated it is with your Facebook network?
Are you properly prepared for a blackout?
Blackouts can happen to hotels anywhere, anytime around the world. In some countries, hoteliers learn to live with blackouts, but are you prepared for all the implications of a longer lasting power loss?
Strategist or tactician?
By Larry Mogelonsky: Given the variety and complexity of tasks necessary to keep a property running smoothly, the execution of strategic ideas is what really separates the bears from the cubs. Here are suggestions to make you a better tactician.
Security challenges: A hotel is not an airport
Hotel security is complex, with the need to balance effective security measures with the welcoming philosophy of hospitality.
