We talked to General Manager Hermann Elger about how he is honoring the colorful legacy and traditions of the storied hotel while still remaining relevant and enticing to the next generation of luxury traveler.
Hotels in the age of BYOD and Internet streaming
Study finds that rather than watching a video-on-demand library, guests would now prefer the ability to watch their own content on the hotel TV – and they’re willing to pay for it.
Seven tips to improve your B2B marketing – Part One
Are you marketing to other businesses? Make sure you’re on the right track with these essential B2B marketing tactics.
Key areas to watch for revenue management in 2015
Marketing, sales and revenue management will have to mine for opportunities where they can market to current and potential guests effectively, and where they can truly meet the needs of their guests – all while monitoring a constantly shifting landscape of consumer behaviour and booking channel preferences.
APAC rising: why the balance of power in online travel is shifting east
Today APAC represents 25% of the global travel market and IATA, the international air transport association, predicts that almost half of global air travel will touch the region by 2034.
Advice for millennials entering the hospitality workforce
Tips from Emily Charczuk, Manager, Talent Development, FRHI Hotels & Resorts ahead of the Young Hoteliers Summit 2015.
The fight against the OTAs starts at check In
Taking the time to develop and maintain guest relationships is the best tool any hotelier has against the OTAs. If handled successfully, the commissions paid to the OTAs can be a one time customer acquisition fee and the hotel now owns the relationship and any future reservations from that guest.
Top ten things to consider when negotiating a hotel management agreement
When both owners and operators reach the end of a hotel management agreement negotiation there are always things that potentially could have been done differently – here are the issues to consider going in.
Driving hotel call center conversions
While it may seem counterintuitive, the rapid rise of mobile in travel planning has only increased the potential for voice channel conversions, with click-to-call capabilities driving voice bookings.
To tie one on or knot
Call me old-fashioned, but my feeling is that the General Manager should always wear a tie, as should everyone else with seniority or in a line staff position that deals directly with guests.
