By Stefan Vito Hiller: We train hotel staff what to do when receiving a bomb threat or how to behave during a robbery, but do they know what to do with attacks coming from the virtual world?
How to win over employees
By L. Aruna Dhir: Good companies are about a caring set of people who create outstanding organizational climates for all those around them.
Micro-stays: short but potentially very sweet
A micro-stay offering is a good way to boost room inventories and revenues by selling one room twice a day.
Full service versus limited service: who is the real winner?
By Larry Mogelonsky: Full-service properties can compete with low-frills limited services brands if they create the right package/price-point.
4 simple ways to personalise your hotel’s customer service
The real key to giving your customers a pleasant stay is in making them feel at home, which you can do by personalising your customer service.
Why young hospitality professionals may want to sail away with a cruise line
By Fritz Gubler: We talk to Vitor Alves, the Hotel Director on Seabourn Sojourn, about his 25 years working on cruise ships and what makes a hospitality career at sea different to one on land.
Bathrooms as a make or break experience Part II
By Larry Mogelonsky: Bathrooms are important for the overall guestroom experience, as its such a personal, private space that any minor annoyances are especially hard to forgive.
Reputation management: its impact on hotel revenue
Customer experience, more than price and location, is now the major criterion that traveler’s use to select hotels, so your online reputation will have a direct impact on sales.
Successful summer strategy: Boston Harbor Hotel gets it right
By Larry Mogelonsky: Throughout the July-August period, the property operated at 90%+ occupancies and with peak ADRs achieved through classic hotel management and marketing.
Going green: tips for all hotel departments
Green technology spells good business sense for hotels, and there are things every department can do to join the green bandwagon.
