Yes, we are busy, but it is crucial that we find time to respond to online reviews about our properties if we want to maintain a good reputation online.
Four success traits for your next Executive Chef
By Larry Mogelonsky: As the restaurant experience evolves, so too does the role of executive chef. Your exec’s responsibilities in the front of the house are as important as those in the kitchen.
17 apps that are revolutionising the hospitality industry
By Michael Nguyen: These apps and further developments are no doubt contributing to the greater ease and efficiency with which hospitality businesses can operate.
5 hotel design trends to watch out for this year
In 2015, design trends will cater to redefining what is class and luxury in this day and age overindulgence is out while embracing technology and encouraging sustainability is in.
Build your hotel’s online reputation with honest digital marketing
By Nick Baker: Fudging the facts with photoshopped images, unclear pricing or fake reviews will have severe negative repercussions with today’s over-informed consumers.
Responding to the challenges – developing tourism in Bangladesh
One obvious way of motivating staff is to provide career progression opportunities and training and this is where Shahid sees that he can make a positive contribution to the new generation and provide hope and aspiration to those seeking a career in the industry.
The hotel and dining out market in the UK – a rapidly changing landscape
The indicators are that the UK is now moving out of recession and the evidence from the recent HOSPA conference held in London suggests that the hotel market is following if not leading that movement.
15 New Year’s resolutions hotels should make for 2015
No matter how hard we’re working and how satisfied we are with our performance, when it comes to running our hotels, there is always room for improvement.
Would the real St. Regis please stand up?
By Larry Mogelonsky: You can’t bank on your name – you have to deliver and exceed on consumers’ expectations every single day.
Profiting from the visiting friends and relatives sector
VFR’s are the ‘low hanging fruit’ of domestic tourism. Are you making all that you can from this stable market?
