Hotels now have the tools to develop real-time data flows and structured data warehouses to conduct proper AI-driven analyses. But while this is lucrative and alluring in theory, the reality is far grittier.
Mastering hotel operation processes: 9 best practices for immediate success
By implementing these best practices, hotel leaders can ensure immediate operational success while future-proofing their properties against evolving industry challenges.
Remember House M.D.? Why the patient experience is now so important
There are valuable lessons the healthcare industry can learn from the world of hospitality to create deeper, more meaningful connections with patients.
I started over at 41
Remember, where you’re at is not the end of the road. It’s just the beginning of a new one.
Sustainability trends in hospitality: key benefits and strategies
This article explores the importance of sustainability in the hospitality industry, showcases real-life examples of sustainable practices in action, and highlights key strategies hotels and businesses can adopt to align with sustainability trends in hospitality.
Nurturing life’s most important moments at the Raffles Singapore
Here are numerous takeaways about the emotional impact a great hotel can have, the importance of stewardship and how luxury hotels are adapting to new shifts in demand across different segments.
Leadership and the traits of a great leader in the hospitality industry
Here are some of the fundamental qualities that constitute outstanding leadership in the hospitality industry and how these traits can be cultivated.
The paradox of progress: AI, staffing shortages, and the future of hospitality
By striking a delicate balance between AI implementation and human expertise, hotels can create a win-win scenario where technology enhances efficiency and empowers human staff to deliver exceptional service.
The top online booking channels of 2024 across the globe
Accommodation providers that continue to adopt a more holistic online commerce strategy, consisting of both new and established methods, can expect to connect better with these guests and get ahead of the curve.
Assessing group and transient bookings: which is better for your hotel?
Assessing the merits of group versus transient bookings is not about determining which is “better” but understanding how to leverage each to its full potential.
