If travelers believe OTAs are using their own personal data against them to actively drive up prices, and they’re more likely to see the benefits of booking directly with a hotel.
Hotels promoting direct bookings: It’s about time!
If nobody is aware that best deals can be found by booking direct or through a rewards program, then how can we expect customers to flock to our websites?
How review sites protect against fake hotel customer reviews
Review sites are actively working to prevent fake reviews and have processes in place to protect businesses against them.
SIERRA – ECHO – CHARLIE…calling for backup
Here’s what you should consider when communicating with your on-site security.
A checklist to turning the luxury hotel experience into online bookings
Affluent consumers often choose experience over items and are looking to have new experiences when traveling. Here are ten tips for converting the luxury traveler’s dream into a reality at the lowest cost of sale per booking for your property.
Necessary steps in cyber security
Cyber security is a topic that cannot be brushed aside, because if your hotel suffers a data breach, you are then liable for a long series of investigations, notifications and restitutions that can run into the millions of dollars, not including the impact to your brand image.
What the new National Living Wage means to the UK hospitality industry
To compensate for the wage rising for almost half of their workforce by 2020, employers will almost certainly have to make cut-backs.
Go green – it’s the only long-term option for your hotel business
While power has long been a major issue for properties, there are a number of other areas in a hotel where a higher level of green efficiency is critical.
Industry Icons: Kirk Kerkorian
This week we look at one of the biggest names in recent Las Vegas history.
The importance of a welcome
A warm and sincere welcome gives a sense of caring and makes people feel appreciated, as well as making them feel that they have made a good choice in using a business in preference to others.
