I’ve worked in hospitality and luxury island resorts for many years and have encountered varying degrees of project discipline within the industry.
Passalacqua as the World’s Best Hotel and Hospitality’s True Soul
What does it take to be recognized as the best hotel in the world? With the latest estimates putting it at around 187,000 properties worldwide, winning this distinction is
The Centennial at The Mayflower Hotel means every hotelier is a historian
The hallmarks of hospitality are great service, comfortable lodgings, delectable cuisine, fancy spas and a sense of place. But look a little deeper and you’ll
When vision meets reality: Navigating feasibility in restaurant development
We recently participated in a bid for a restaurant space in one of Paris’ heritage train stations. After conducting a thorough feasibility study, which included
How All-In-One PMS technology is helping hotels utilize guest feedback in real time and improve satisfaction scores
“In 2025, nearly half of the hotel guests say they prefer to check out using their smartphones, and 58% believe AI can enhance their hotel stay experience.
Sustainable Hospitality: Minimal impact, maximum experience
The hospitality industry has witnessed a shift toward sustainability. Today’s guests are increasingly eco-conscious, seeking hotels and resorts that align
How cancellation culture is impacting hotel revenue
With global markets fluctuating amid concerns over the potential impact of international tariffs, the discretionary spend of consumers and their travel budgets
10 ready-to-use holiday campaigns to boost bookings in 2025
The start of a new year means new opportunities for hotels to connect with travellers. And holidays are perfect for creating special offers and promotions, helping you stand out and attract bookings during key moments.
The Trader Joe’s Grandma: A Cautionary Tale for HR
Chuck Simikian and John Thalheimer met together on the HR Stories Podcast to tell the tale that highlights the importance of consistent policies and documentation.
The real benefits of automation in hospitality (without losing the human touch)
The benefits of automation in the hospitality industry are undeniable, both for guests and staff members.
