A user searching for a specific type of product or arriving at a certain location “gives rise to the need for different communication services” and allows tourism businesses to “engage with their potential customers” according to a PolyU study.
Using venue coupons to add value to your hotel
Coupons offer a way to add value to your guests by offering attractive incentives they’ll want without dropping your room rates.
The human factor: dealing with the five main challenges in hospitality hiring
Until AI (artificial intelligence) can accurately and consistently mimic or perfect what human interaction can discern, technology can only assist in the match-making. The ultimate decision takes a bit more finesse.
Automated email ideas for the holidays
Here are some great examples of how you can segment your automated emails for the holiday season and provide a really tailored, personalized message for your guests that will drive revenue and engagement.
Faced with waste: ways to combat the food waste issue
With global food production struggling to keep pace with population growth, how are diners, restaurateurs and chefs cooking up solutions to produce more with less?
Build a revenue culture and align departmental goals to gain competitive advantage
Work flow, communication, staff happiness, and your bottom line results, will all be positively impacted by a well-aligned and understood revenue management culture.
Can hotel terror attacks be prevented?
Although statistically, the likelihood of a terrorist attack in your hotel might be low, if the situation arose, would you be prepared or would you curse the statistics?
How the best hotels stay at the top of their game: little things make a big difference
Here are ten ways Honolulu’s Halekulani Hotel endears itself to guest and drives loyalty without the need for a loyalty program. Many of these touches can be replicated to a degree in your hotel without the need for significant CAPEX or staff additions.
Top three reasons a successful front office upgrade program falls apart
Even the most successful front office Upgrade Programs can suffer setbacks. Here’s what you can do to get them back on track.
Training benefits the bottom line as well as staff skills set
Hospitality businesses across the world must recognise the need to train their staff to enable them to offer a superior service to their customers and, fundamentally, increase sales and profit for the business.
