Cruise, medical and shopping tourism are just some of the sectors that may be affected by further development of China’s new free trade zones (FTZs).
Transforming reservation inquiries into profitable sales
Technology may be moving at break-neck speed, but the trusted voice channel is still alive and well. Over half of reservations are still booked via the phone, but it’s all more efficient now that travelers do much of their research online before calling.
A closer look at KPIs and defining your compset
Setting and measuring performance and growth targets is very important, but here’s why the 100 RGI market share target is often pointless.
Capsule hotels: small spaces with big potential
The growing capsule hotel sector is working hard to show that small can mean beautiful and, does not mean compromising on quality and creature comforts.
The four booking behaviours driving travellers
A new TripAdvisor and Ipsos study reveals four travel booking patterns and six common traveller personas.
The world’s best sommelier sheds light on how to design a profitable wine list
Insights from Arvid Rosengren – recently crowned the World’s No. 1 Sommelier, on how he builds a profitable wine list.
8 tech trends travel marketers need to embrace
These eight technology trends have already started to revolutionize our daily lives and are likely to significantly impact the hospitality business on a global scale.
Hoteliers to impresarios: the art of theatre in the hotel business
If, as an industry, we were to embrace the idea that the concept of “theatre” should be integrated within the management and operation of our businesses, how much better we might be in adding value to the customer service in creating truly memorable experiences?
Building a great hotel from the inside out
A balance of four key attributes are at the heart of great hotels – ones with guests that reward them by spending significantly more than average and returning frequently.
Asia’s hotels gear up for the business travel boom
Asian business travelers are looking for speed, connectivity, clean comfortable rooms, and increasingly, multi-lingual hotel staff. In contrast, room size and fine dining options are not big driving factors.
