Artificial Intelligence (AI) is no longer a futuristic concept in the hospitality industry. It’s a powerful force shaping how hotels attract, engage, and retain guests today.
How to use your hotel’s reviews to train and motivate staff
In the world of hospitality, your staff are your reputation. Every interaction, whether it’s a warm smile or a simple “Good afternoon, ma’am, how are you today?”
Stressed guests want to get away from it all – here’s how hoteliers can respond
Are we at the start of a Golden Age of Wellness tourism? Certainly, figures from the Global Wellness Institute suggest we are. The Institute forecasts
What 73% of consumers say about AI and the customer experience
In our recent article, “Cost-Effective AI Solutions for a Complex Market,” we explored how AI is helping hospitality professionals navigate challenges
How AI is rewriting the rules of hotel marketing
Hotel operators have only recently begun mastering digital marketing to effectively reach consumers. Just as many are catching their breath, a new revolution is well underway.
Hospitality Tip Pools: What the law says about manager participation
It was a busy Saturday night at a luxury resort restaurant. Short-staffed and overwhelmed, the Assistant Restaurant Manager, Alex, rolled up his sleeves
Hospitality Perfection at Halekulani in Honolulu
In our travels for business and pleasure, we have had the opportunity to experience what now amounts to hundreds of luxury properties. Many of our visits
Why centralized training and onboarding are essential for maximizing PMS technology
Hotels, often an oasis of comfort and reliable service in any market, are currently under pressure to meet guest expectations even as labor shortages persist.
Bleisure Travel: 5 strategies for hotels to reach this growing market
The way people travel for work is changing. Bleisure travel -blending business trips with leisure time- has moved from a growing trend to an established part of the travel industry.
6 mistakes that destroy your hotel guest experience (and how to fix them)
It’s no secret that today guests are more demanding than ever and small missteps can quickly lead to disappointment. In this article, we’ll explore examples
