Responding to guest feedback quickly and professionally isn’t just a nice-to-have; it’s essential for maintaining your reputation and building guest loyalty
Certify your hotel operations expertise with Baseline
In today’s competitive hospitality landscape, operational excellence isn’t a luxury—it’s a necessity. Whether you’re an individual professional looking to validate…
4 tactics to make your guests come back for a second visit
Getting guests through the door once is good… but knowing how to make hotel guests return is where the real value lies.
Agentic Search and AI: The future of hotel marketing
The hospitality search experience has undergone a quiet revolution. Where travelers once Googled their way to vacation options, many now turn to AI
Redefining leadership through women’s voices
PCH Hotels hosted a dynamic and heartfelt panel discussion focused on women in leadership, highlighting real-world experiences, hard-earned lessons
Certify Front Office Excellence with eHotelier Baseline
In hospitality, your front office team is your brand’s first impression—and often its lasting one. Whether you’re a hotel group striving for…
SEO Expert demystifies getting your hotel found on Google
In the latest episode of Back of House Banter, GuestRevu’s Amy Branford chats with Mark Durber from Clockwork Marketing to demystify SEO for hotels.
What is ORM, and why does it matter to hotels (now more than ever)?
From angry keyboard warriors complaining about poor service to ecstatic travellers raving about the holiday of their lives, guests have never been shy to share
Better Systems, Better Stays: Boosting Guest Experience
In hospitality, the guest experience is everything. It’s what drives repeat business, glowing reviews, and brand loyalty. But behind every seamless stay…
Bias and Inaccuracy in Conversational AI, What hoteliers need to know
Over the past several months, we’ve explored some of the most common criticisms of conversational AI in hospitality. We’ve examined the empathy gap
