In our travels for business and pleasure, we have had the opportunity to experience what now amounts to hundreds of luxury properties. Many of our visits
Why centralized training and onboarding are essential for maximizing PMS technology
Hotels, often an oasis of comfort and reliable service in any market, are currently under pressure to meet guest expectations even as labor shortages persist.
Bleisure Travel: 5 strategies for hotels to reach this growing market
The way people travel for work is changing. Bleisure travel -blending business trips with leisure time- has moved from a growing trend to an established part of the travel industry.
6 mistakes that destroy your hotel guest experience (and how to fix them)
It’s no secret that today guests are more demanding than ever and small missteps can quickly lead to disappointment. In this article, we’ll explore examples
Bringing Order to Chaos: Project Discipline in Hospitality
I’ve worked in hospitality and luxury island resorts for many years and have encountered varying degrees of project discipline within the industry.
Passalacqua as the World’s Best Hotel and Hospitality’s True Soul
What does it take to be recognized as the best hotel in the world? With the latest estimates putting it at around 187,000 properties worldwide, winning this distinction is
The Centennial at The Mayflower Hotel means every hotelier is a historian
The hallmarks of hospitality are great service, comfortable lodgings, delectable cuisine, fancy spas and a sense of place. But look a little deeper and you’ll
When vision meets reality: Navigating feasibility in restaurant development
We recently participated in a bid for a restaurant space in one of Paris’ heritage train stations. After conducting a thorough feasibility study, which included
How All-In-One PMS technology is helping hotels utilize guest feedback in real time and improve satisfaction scores
“In 2025, nearly half of the hotel guests say they prefer to check out using their smartphones, and 58% believe AI can enhance their hotel stay experience.
Sustainable Hospitality: Minimal impact, maximum experience
The hospitality industry has witnessed a shift toward sustainability. Today’s guests are increasingly eco-conscious, seeking hotels and resorts that align
