Today’s customers and guests are well informed and have fine “antennas” and they quickly notice what’s going on and detect B.S. from miles away. That’s why authenticity and sincerity are in high demand.
The cataclysm of guest service
An Operations Manager vents about management/ownership lack of investment into into staffing, training and better pay and predicts dire consequences for the hospitality industry.
What makes Revenue Managers lose sleep?
Here are ways to address some of today’s most common issues facing revenue professionals.
Negotiation-Based Pricing: The Future of Direct Bookings for hotels
The rise of OTAs, Airbnb and changing traveling habits (especially for Millennial travelers) have without a doubt made the life of many hoteliers more difficult over the last few years and, thus, call for new approaches in revenue management.
Top 5 trends in green hospitality and sustainability
The hospitality industry wouldn’t thrive if it didn’t chase opportunities to make guests happier. It’s why hotels installed TVs in…
What’s next for hotel tech: Long-range wireless charging
Long-range wireless charging is more than a convenience for guests, it’s both a cost-effective operational solution and an opportunity to collect powerful insights.
How Coronavirus is impacting hospitality across Asia
Chinese outbound traveler numbers have taken a hard it, but there is also a drop in global business travelers who are holding off travel to Asia. What can hoteliers do?
How hotels can leverage satellite TV to give guests a “better than home” entertainment experience
With a simple upgrade, hoteliers can now offer guests a totally seamless multi-screen TV experience, including 4K UHD content, even when a high-speed broadband connection isn’t possible.
The Black Friday frenzy – can your hotel replicate it for Valentine’s Day?
Making plans to capitalise on special dates can yield big boosts to revenue. Let’s take the lessons learned from data on Black Friday specials to form a template for other promotions throughout the year.
Top 9 hotel marketing tips to increase online presence in 2020
Consumers, too, are far more aware of your online presence, and a 2019 report by Adobe Digital Insights showed that 61% of leisure arrangements are made online, emphasizing the need for digital marketing.
