How can your hospitality business survive the coronavirus? Which hospitality brands will thrive afterwards, and why? Learn how some of them are already stepping up and helping out by showing their altruistic side. How will you show yours? What can you do to help? You might be surprised: you don’t need a massive budget, and it can put you in the right position when things pick up.
Hotels can stay healthier with technology
Hotel technology such as mobile check-in, mobile key, mobile check-out and AI-driven guest request platforms help hotels improve guest service by empowering the guest to control more elements of their stay from the security of their own smartphone.
Crisis mitigation – gain control of your hotel back
COVID – 19 has attacked and crisis is looking through the door. How to stay afloat without tarnishing the brand you have built over the years? What are the smart ways to manage your hotel during this crisis? How did we recover when something similar hit the industry in the past? Here are some smart tips.
Is Coronavirus a boon for direct bookings?
Many travelers with standing reservations haved endured horrible customer experiences as they tried to cancel for a full refund or get some form of credit due to the Coronavirus pandemic. Those sentiments might outlast the virus itself and will influence which channels customers select once travel resumes in earnest.
Hotel marketing crisis management: successes, do’s and don’ts
In the short term and mid-term your goal is to maintain customer relations, generate incremental cash flow where possible, cover fixed costs and keep as many people employed as possible. In the long term your goal is to recover and scale back up faster than the competitive set.
Temporary closure: a digital checklist for hotels
If you are in a circumstance where you need to temporarily close or suspend operations at the hotel, here is a checklist for hotels that lists the sites you can/should update with proper messaging.
Caring is the new currency: guest messaging for today
There is no better time than a crisis to stand up for what you believe in as a brand and show how much you value your regular guests, whether they are spending money or not.
Working from home and virtual interview tips
Filling your pipeline and being ready to pull the trigger will be crucial when the world returns to normal. Here are some steps to take to prepare, maximize the experience for the candidates and take away any employee anxiety of something new.
The Coronavirus pandemic: What should hoteliers do regarding marketing?
Focusing on the future and what we can do to prepare for recovery matters. Take a proactive approach and don’t allow your organization to turn a 2-month crisis into a 6- to 9-month business downturn because you laid low. Now is the time to invest in your company.
How can your hospitality business survive this pandemic?
Which companies and brands will thrive afterward and why? Learn how some are already stepping up and helping out by showing their altruistic side. How will you show yours?
