The 21st-century customer has high expectations for not only the product or service they’re buying, but most importantly for the experience they have while purchasing it.
Get more transient business by geo-targetting AdWords
When your potential near-by customers are looking for a place like yours, you need to make sure that you are there where they will see you.
A lesson in lobby leadership
With an eye on the bottom line, General Managers too often deprioritize the human side of the hospitality business. Here’s why they should get out of the office – or better yet, move their office to the lobby.
Crossing the Pacific: an interview with Executive Chef Mervin McLeod, Sheraton Grand Hiroshima Hotel
While everyone knows that Japan’s culinary fare is quite different from that of other cultures, it’s even more interesting to hear from a chef with a North American background who has come to master the country’s food preparation style.
Average Length of Stay: how and why you need to record it
Fewer arrivals and longer stays equal lots of good things for your hotel operation and profit.
Is the era of the direct bookings coming to an end?
OTA growth seems inevitable, and so does the loss of control by the hoteliers. But does it mean the end of the direct bookings?Ê
Simple things key to standout staff at Melbourne’s Treasury on Collins
In this interview, General Manager Scott Horn sheds light on how he attracts and retains the high-caliber staff that helps his boutique apartment hotel stand out from the accommodation crowd.
Compliments are key to team productivity and talent retention
Studies have shown that well-deserved compliments that are sincerely delivered by the management rate higher than even salary and and other job perks.
How to grab a bigger share of the international food tourism pie
Hoteliers, hospitality and leisure establishments vying for the burgeoning appetites of the food tourists must first provide that vital linguistic connection Ð through reader-friendly website content in the preferred language of visitors.
Five ways to make onboarding stick
Here are steps that hotel leaders should take when they make a hiring decision to ensure onboarding goes smoothly, new hires are satisfied with their job early in the process, so there is no need to fill a position a second time.
