As the global landscape is constantly changing, so are guest expectations. It is more important than ever to employ hotel listening tools to know what your guests are experiencing at your property.
The reality of reopening
Hotel operators that can adapt and embrace the enhanced safety as a result of COVID-19 will be most successful. Here are some strategies that can help your property shift from recovery to growth during a challenging time.
There’s nothing wrong with being only a regional resort
While regional resorts have experienced booming occupancies during the summer of Covid when everyone was thinking local, it’s nevertheless important to continually refine your hotel’s raison d’être in order to sustain return visits and regional interest long after borders reopen.
The buffet is gone and ala carte is back – a positive Coronavirus effect
There are advantages to buffets, particularly when large numbers of diners need to be served, but doing without them during the covid crisis has its upsides.
How hospitality should address email threats in 2020
A sub-par commitment to cybersecurity mixed with a service-oriented mindset that places a premium on openness and sharing places the hospitality industry at particular risk. What steps should you take to stay protected?
Hospitality HR: challenges facing the new COVID-19 world
Here are insights from an Executive Roundtable for hotel chief human resources officers in the Asia Pacific region to discuss the current and potential future challenges they are facing in the new world of COVID-19. Government support, innovation and employee well-being are just some of what’s on their minds now.
What hotels can learn from Airbnb’s response to the COVID-19 crisis
The post-COVID travel industry will be unforgiving, yet also full of opportunities. If you can manage to understand your guests’ new expectations and adapt in consequence, you will be part of the hotels that define the industry of tomorrow.
Digital is the new normal and the future of hospitality
Traveller in the future will want to be connected, but they will not be looking for a handshake or another type of physical experience; their preferred connection is digital. Quick, smooth and done already.
What are ghost kitchens and why are they a threat to hotels?
Given the grand shift in eating habits that is currently happening, hotel guests may well prefer familiar ordering apps (Uber Eats, DoorDash, SkipTheDishes or others) for in-room meal delivery over a quick saunter downstairs to your restaurant.
How hotels will change post-pandemic
Stricter hygiene practices and altered servcies are just some of the ways hotels will oprate differently as a result of the Coronavirus.
