Travel restrictions have affected tourism and the future looks bleak unless the sector explores AI for tourism’s sustainable recovery. Here’s a closer look at how AI can help improve the hotel customer experience.
Hotel performance hacking in the downturn
While the rooms and hallways are quiet, the phones aren’t ringing quite to the norm, and the pace of life has slowed, now is your time to grow!
Airbnb to take the supermarket approach for Post-Covid success
Airbnb is here to stay and is working to swiftly adapt to the challenges presented by Covid so that this lodging platform remains a competitor for traditional hotel brands for many years to come.
Sustainable gastronomy: An opportunity for a green recovery
In celebration of the UN Sustainable Gastronomy Day on June 18th, EHL’s Carlos-Martin Rios (Professor of Management & Sustainability) shares some practical guidelines on the meaning and implementation of recent initiatives in our food chain. Not only can our future be greener, but also optimistic, workable, collective and rewarding. What’s not to like?
Keep components of a Return to Operations plan
Distilling a return to operations plan into its component parts is the secret sauce to making it manageable. Ultimately, the process for developing a comprehensive plan covers four main themes.
The COVID generation: Analysis of the impact of COVID-19 on travelers
Here’s an analysis of how the COVID-19 outbreak will reshape the way people perceive travel and what it means for the hospitality industry at large.
Housekeeping Department: COVID-19 crisis management framework
The plans you create and implement should make your housekeeping team more efficient when tackling additional hygiene measures that are necessary post-COVID-19.
Long-term consequences of extreme Covid measures at hotels
Long after the pandemic has run its course, however, many of these Covid-specific safety protocols may switch from having a positive emotional effect – that is, relief, peace of mind and trust in the hotel – to a more negative sense because such measures serve as a stark reminder of all the hardships people have endured during this crazy period.
Skyrocket your guest reception by implementing these 3 strategies
How does your average guest feel when he/she sees the reception desk for the first time? Are they thrilled or simply unimpressed? If you don’t know the answer to these questions, you better start thinking about improving your guest reception as soon as possible.
Ways to reinvent hotel design to prevent the spread of communicable diseases
Here are 11 considerations interior decorators, hotel developers, architects and hotel management can address to help control the spread of Coronavirus by introducing sophisticated interiors and reinventing hotels.
