With the immediate need for contactless communications – and indeed this need will remain in place for years to come – having a robust messaging application to chat with guests is instrumental for hotel operations in the new normal.
How to adapt to a new era of revenue management in 2021
Expert insights on how to implement a data-driven approach at your hotel.
Lessons learned in 2020 spark new digitalization trends for frontline workers in 2021
Here are four digitalization trends that emerged from the turmoil of COVID-19, each of which are reshaping the corporate culture of hospitality companies and the way managers are engaging with employees and vice versa for the foreseeable future.
The clever use of robots during COVID-19
So far, the use of robots during the COVID pandemic has been proving very useful in the medical sector, but their practical uses could be stretched to many other industries.
Bringing spas back into the hotel equation
Spas have been hit hard in 2020, and this will continue to be the case in 2021; bringing them in from the cold and offering a well focused service at your establishment will do a world of good for both the industry and your clients.
How hotel brands can show gratitude in a period of social distancing
You can still communicate with your clients to make sure they are still with you, especially, when the pandemic is finally over. Use these simple tips to show gratitude to your amazing customers.
Five-star service in a contactless world
In the antecovidian times, so much of what encompassed service was high-touch – getting up close with customers to make them feel special. Now that this time-honored practice is anathema, how can properties adapt? Here are some ways to remain high-touch while acting in a no-touch manner.
The yoga of revenue optimization and marketing collaboration
Here is a look at how the marketing team can truly help drive revenues with guidance from Revenue Management and a deep knowledge of the hotel’s booking and trends.
How hotels can leverage omnichannel marketing to improve footfall
Apart from improving footfall, gaining brand recognition, and increasing revenue, the omnichannel marketing experience stands to be the ideal way for hoteliers to address the challenges of the day and offer exceptional customer engagement.
4 lessons from key industries that survived the pandemic
We take a look at four important lessons hoteliers can take from industries that have survived and even expanded during COVID.
