It is simply too great a risk to lose revenues as a result of bad reviews, having to issue refunds, or through other issues that generate guest complaints.
7 advantages of using voice technology in the hotel industry
It is one of the innovations pushing the industry forward during the COVID-19 pandemic thanks to its hands-off, socially distanced attributes.
Frontline service robots: Their role in delivery service
Service robot technologies are rapidly evolving. Here’s a closer look at the advantages, disadvantages and ethics involved in their proliferation.
Faster recovery with a high-performance commercial team
The commercial functions in hotels need to become more productive to recover as fast as possible with minimal resources. It is time to take action to build a high-performance commercial team. Here are five building blocks.
Restating the importance of post-pandemic tech
In the pursuit of contactless service delivery, contact tracing and automation, hotel tech stacks have bloomed over the past year. But even as travelers surge back, we will continue to look at other ways that hardware and software can help to innovate and improve our operations in various ways.
Five reasons why you can’t manage an extended stay hotel like a traditional hotel
Key differences between these two types of lodging are distinctions that make all the difference when it comes to managing day-to-day operations, financials, inventory, and so much more.
How to make your hotel stand out post Covid-19
The countless marketing, sales, and operational tools available in the market have allowed hoteliers to gain quick returns in the past, but unfortunately mediocre strategies and cookie cutter approaches won’t cut it anymore.
Should you use text messaging as a prospecting tool?
Once you have a relationship, texting is a fantastic additional channel to communicate. Without that level of comfort, beware.
When the going gets tough; the tough bake
Baking has become planet earth’s distraction of choice during lockdown. The process of baking is somehow therapeutic, stress relieving, and the feeling of achievement good for the soul.
Are residents the new tourism ambassadors?
Local communities can make or break a destination brand, and their marketing may be far more cost-effective, authentic and persuasive than traditional advertising.
