We can use our influence to become sustainability champions and ‘third wave’ corporations, driving new ways of thinking and doing business.
Taking cybersecurity seriously before travelers surge back
With our post-pandemic dependence on mobile apps and IoT-enabled devices for practically every significant point of interaction in the guest experience, the risk of a breach only becomes amplified. Cybersecurity, even down to the minutia of ensuring your own team never sees a full credit card, must be ingrained into upper management’s plans.
Empathy, let’s stop talking about it….
Empathy is a skill that we should all embrace and nurture amongst our teams and build into our corporate and personal values.
Travel brands face changed expectations and engagement: travel recovery trend report
New report spotlights the latest data and trends to help travel brands develop strategies, messaging and content that aligns with what travelers now want – and need – to book their next trip.
COVID-19 forces hotel Revenue Management to evolve: Breaking down silos and maximizing profits
Breaking down silos at the hotel level between Revenue Management, Sales and Marketing will enable teams to have a targeted and systematic approach and this needs to continue as the recovery is under way.
The ultimate guide to virtual tours for event space owners
Learning new techniques and connecting with potential clients through video tours is one way we can bring a little humanity back to our business model.
What’s next for hotel online bookings?
The online booking landscape has drastically evolved during the pandemic, with the OTA monopoly weakened. What will hotel digital distribution look like in the future and what should hoteliers do to thrive in this new environment?
Tourism in technicolour
Cartoons might just hold the key to attracting an important new niche in the tourism market, according to a pioneering recent study.
Guest empowerment in restaurants and how it affects wine service
Gone are the days of food wine pairing as we approach an era of guest empowerment. Here are some tips to improve your guest dining experience.
Ten tips for zoom-fatigued hoteliers
As we are in the hotel industry, we should aim to inject a sense of traditional hospitality into videoconferencing. Here are ways to make the most of this here-to-stay form of communication.
