In today’s uncertain world, multichannel strategies hold the key to engaging travellers to drive bookings both now and in the future. Here are three ways to lay the groundwork for multichannel return on investment.
Why recent college grads should be on your hiring radar
While it may appear as though these graduates might not be a good fit for your hotel at first glance, the fact is, they bring so much more to the table than you might initially realize.
Premium amenities to attract today’s hotel guests
Guests will remember special amenities you provide, which will help them choose your hotel again the next time they’re in the area, and perhaps also recommend you to their friends, as well.
How to develop your employment skills in the COVID era
While it may feel all doom and gloom, there is a silver lining to every crisis – including this one. Here are seven ways to develop top employment skills.
How hotel technology can mitigate the repercussions of the COVID-19 pandemic
Though there is uncertainty in how the current situation will pan out, hoteliers and hospitality industry staff need to be prepared before another wave of cancellations knocks on your door once again. The key to this is future-proofing systems by implementing long-term strategies that can help buffer the effects of the current pandemic and beyond.
Hospitality finances: the critical importance of accruals and deferrals
In order to produce an accurate picture of the business’s financial performance, we need to match the revenues earned with the appropriate amount of costs, payroll and expenses. There is no way to accomplish this without the use of accruals and deferrals. This pair of agents is like the defensive line in a football team.
A closer look at service culture
Here is an in-depth look at this important concept in hospitality and how it plays out through customer service culture examples and best practices.
Autonomy, independence and today’s new hotel customer experience
Implementing these four essential contactless considerations can help you ensure your hotel remains relevant in the coming years.
Always welcome: How to engage with your hotel guests online and offline
It’s never been more important to engage with your guests in any way possible. Online and offline, you need to shape your marketing strategies to connect, communicate, and create relationships that last.
What is Slow Tourism? The next big hospitality trend
Slow tourism is forecasted to continue to grow in popularity, becoming an alternative to more traditional holidays and is estimated to grow at a 10% compound annual growth rate. Now what is Slow travel, where did it come from and how could hoteliers adapt?
