Word-of-Mouth has been always important for tourism and hospitality, but now it is even more relevant as the hospitality industry emerges from the pandemic. Here’s why hotels need to shift their focus from ‘influencers’ to ‘informers’.
How PEO can help maximize employee retention and holiday profits
Here are five reasons why hiring a Professional Employers Oraganization can help with your employee retention strategies.
Count on cruises to steal hotel guests in 2022
Cruise lines may be perceived as the safer option for older travelers because they are taking quite draconian measures to transform their ships into water-bound bubbles. Here are five big takeaways from the success of cruise lines that you can apply to your property.
The basics of rapid eLearning for employees
Find out more about rapid eLearning – it’s benefits, some myths dispelled and how to go about implementing a rapid eLearning program.
Quality Management – more than just a questionnaire
A modern questionnaire system can check quality management and also fulfill many other tasks at the same time.
Are you adapting at pace with your workforce?
If employers in travel, tourism and hospitality think that their furloughed or laid-off staff have just been waiting for their doors to re-open, they could be in a world of hurt as they welcome their customers back. Many staff won’t return. Here’s why and what you can do about it.
As international travel surges you need to maximize OTA visibility
To understand why content is a leading determinant for hotel selections in this post-pandemic environment, we look at how dramatically customer behavior and hotel operations have changed since March 2020, and then shed some light on the forces that will drive revenues from international arrivals in the next few business cycles.
Sophisticated shouldn’t mean complicated: The power of lean revenue management
There has been a significant shift to centralized revenue operations with many companies recognizing that revenue isn’t just an outcome but rather the result of a full business process where commercial teams work together.
4 effective hotel communication strategies in times of crisis
There are myriad ways of communicating with your guests—here are four of the best to use in times of crisis.
How hospitality is adapting to a contactless world
Touchless tech is here to stay, and we’ve already seen how it doesn’t need to be a barrier to good service — in fact, it can enrich a guest’s experience.
