Just as hospitality brands have diversified in the past two decades to carve out a myriad of new niches in the lifestyle or boutique segments, so too have more selective and more nimble restaurant franchises come to the forefront.
What is SOP – Standard Operating Procedure?
A standard operating procedure manual provides an employee with all of the information needed and steps required to properly perform a job or task. It is a must to ensure all hotel and service industry employees are properly trained.
The brave new world of booking direct
The recent pandemic-driven rise in direct bookings has been an unexpected boon for hoteliers who now need to do everything they can to hold on to this advantage and not let OTAs regain that share of the market.
Bridging the generational gap: How to attract millennials
Savvy hoteliers can bridge the generational gap by paying closer attention to the expectations of certain age groups.
GOPPAR characteristics
If you only use RevPAR index, then you are missing the bulk of the story.
What does a Hotel Manager do?
Hotel operations, strategy, human resources, marketing, finance – a hotel manager’s remit is as diverse as it is challenging.
Go green to differentiate your hotel brand for the 2020s
Now is the time where any green endeavor can be used to generate further appeal for a hotel – before this green embrace becomes commonplace and your efforts are no longer buzzworthy as they shift from value-add to expectation.
Consider your digital infrastructure this budget season
While the past 18 months have delivered unprecedented levels of disruption and a prolonged downturn in occupancy, hotels need to start plotting a path towards recovery as demand returns. However, no one can accurately predict when a widespread recovery will occur and from what markets. This means there is more pressure to make informed, data-driven decisions to support a hotel’s financial outlook than ever before.
5 tips for renovating an old hotel
This article discusses some of the best old hotel renovation tips that can transform the condition of a hotel into a new thing.
HR Analytics: how to make better hiring decisions
Don’t treat your people like numbers but make important decisions with them by using HR analytics. Decisions with numbers will be more legally defensive and objective than decisions without numbers.
