Though there is uncertainty in how the current situation will pan out, hoteliers and hospitality industry staff need to be prepared before another wave of cancellations knocks on your door once again. The key to this is future-proofing systems by implementing long-term strategies that can help buffer the effects of the current pandemic and beyond.
Hospitality finances: the critical importance of accruals and deferrals
In order to produce an accurate picture of the business’s financial performance, we need to match the revenues earned with the appropriate amount of costs, payroll and expenses. There is no way to accomplish this without the use of accruals and deferrals. This pair of agents is like the defensive line in a football team.
A closer look at service culture
Here is an in-depth look at this important concept in hospitality and how it plays out through customer service culture examples and best practices.
Autonomy, independence and today’s new hotel customer experience
Implementing these four essential contactless considerations can help you ensure your hotel remains relevant in the coming years.
Always welcome: How to engage with your hotel guests online and offline
It’s never been more important to engage with your guests in any way possible. Online and offline, you need to shape your marketing strategies to connect, communicate, and create relationships that last.
What is Slow Tourism? The next big hospitality trend
Slow tourism is forecasted to continue to grow in popularity, becoming an alternative to more traditional holidays and is estimated to grow at a 10% compound annual growth rate. Now what is Slow travel, where did it come from and how could hoteliers adapt?
The tale of two hotels in COVID times
Yes, times are tough, and cash flow is a problem at many properties, but success requires a balance of short and long term priorities.
Third-party management: What hotel owners should consider
While popular in the Western world, third-party management of hotels has only recently started gaining ground in maturing markets. Here are eight issues hotel owners should consider when considering which operations model is right for them.
Reopening? How to make your project successful
Renovating and revitalizing the image of your hotel must be a creative process that will increase profits in the long run.
Building a diverse service culture through the J-1 visa program
The J-1 Program is a valuable way to provide training, education and cultural experience for international hospitality students seeking to enhance their knowledge and skills. In exchange, hotels can supplement their workforce with eager and educated staff.
