A strong service culture provides your organization with many benefits, including happier and more personally fulfilled customers and employees alike.
The top 5 drivers of a successful company service culture
For service culture to thrive in your business, you first need to identify and work on the five drivers of culture. Here’s how leadership can use them to accelerate cultural change.
Vegan philosophy: To be or not to be plant-based?
Whether it’s for reasons of health, animal ethics, sustainability, religion, food labelling or fashion, the question remains: what is veganism in the end? A societal, ethical trend or a historic vegan philosophy of food that’s actually been around for millennia?
What is servitization?
When servitization is done well, it leaves customers feeling cocooned in service provision. Comfortable with a product they can trust and happy to rely on services when they need them, sometimes even before they know they do.
Leading with cultural intelligence in a multicultural workplace
Cultivating your cultural intelligence fine-tunes your radar for cross-cultural pitfalls and diversifies your approach to exercising influence, leading to better outcomes for yourself, your team and your company.
The role of unemployment benefits in the current labor shortage
An analysis of why and how Covid-related unemployment benefits may have impacted the current labor shortage. What role do loss aversion and behavioral economics play in how a worker considers losing benefits vs. gaining a job?
Resilient Leadership: 6 traits of all successful leaders
Business requires resilient leaders to weather inevitable storms; they will also need a generous helping of human creativity and innovation. Sustainably breathing life back into the economy will call for imaginative solutions driven by resilient leaders. So go forth and get comfortable being uncomfortable.
Developing leadership skills: how to cultivate people centricity
Developing leadership skills now goes beyond the traditional tenets of managerial training, such as strategy and finance, and are being joined by a host of subskills such as empathy, negotiation and influence. Here’s why and how executive leaders can hone in on people-centricity.
6 main ethical concerns of service robots and human interaction
“Service Robots” come with a variety of ethical questions regarding their use. Research in this field can help to find the win-win balance where companies reduce their costs, adapt employee activities and give customers added value with the right use of robot technology.
How will hospitality emerge from the pandemic?
“Welcome back to the new abnormal, how may I help you?” As hospitality emerges, with its lot of winners and losers, from the wreckage of the pandemic, a new industry is emerging where challenges and opportunities await the surviving players.
