Posts by David Lund

staffing guide

Creating and using staffing guides

A staffing guide allows owners and managers who supervise the hotel to see at a glance what the staffing levels are and it serves to help department managers see and understand the staffing plan. With turnover, this is a critical tool for continuity.

Financial leadership

Hospitality Financial Leadership – Engage their hearts and minds first

Getting your hotel leadership team excited about accounting is like someone thinking it’s fun to go to the dentist. Your average person wants nothing to do with it because they have a predisposed notion that it’s yucky, boring and better left for someone who has a hard time walking and talking at the same time.