There are relatively simple ways to calculate the ROI of your training programmes, including this eight-step approach.
Kiraya Panitchayakankul new Group Training Director for Absolute Hotel Services
Kiraya, or “Rose” has a proven track record of over 13 years in the hospitality industry including working for entities such as the Centara and Peninsula Groups.
The secret to great TripAdvisor hotel reviews
The best way for a hotel to protect their reputation is also the best way to deliver excellent customer experiences: by empowering your staff with both training and technology.
Training your staff on a tight budget
Training expenditures may sound hefty, but if you do not provide your staff with training and development opportunities, their performance will not be optimal and there is a good chance they will leave for another employer who offers a better growth opportunity.
Emergency pocket guidebooks – best practice for hotels
Providing staff easy to use printed emergency pocket guidebooks after they have been trained in security awareness will help them recall procedures and make the proper responses in an emergency.
Benchmark Hospitality International names Calvin J. Banks Director of Training and Development
Banks was most recently director of training for The Broadmoor in Colorado Springs and he has served in several positions at Gaylord Hotels, including director of training and senior training manager.
Executive development programs and the ‘real world’
Executive development in hospitality needs to reflect the degree of complexity in roles and provide insights into how best to manage that complexity as well as how to allocate and prioritize time.
Marriott offers career opportunities for Arab youth in partnership with INJAZ Al-Arab
The aim is to help combat Arab youth unemployment while reshaping conventional perceptions of the hospitality profession in the region.
The training manuals of the 21st century – mobile phones
Mobile learning is perfectly suited to the hospitality industry – it’s effective, flexible, scalable and less expensive than traditional, classroom-based training methods.
New app by Qooco promises to improve service staff upselling skills
Qooco Upsell teaches users techniques on how to upsell to guests, be they at the Front Desk, Spa or Restaurant.
