Through careful consideration of guest expectations, purposeful staff training, and smart technology integration, hotels can build genuine connections that turn first-time visitors into lifelong guests.
The 3 types and the implementation of training and development
There is a big need of constant training and development because the hospitality industry is evolving, therefore the employees need to be evolved too. Visionary leaders are the ones that usually initiate and follow up the implementation of these three types of training in order to achieve the company’s vision and values.
The domino effect of training and development for hospitality employees
Recognizing the importance of education and utilizing different styles of teaching will eventually motivate the employees to higher performance and will lead to higher customer satisfaction and loyalty.
