Researchers at PolyU show how hotels can best allocate their resources to optimise guests’ sleep quality.
A recent study by the School of Hotel and Tourism Management provides strong evidence that hotels should invest in loyalty programmes and provides suggestions on further capitalization of the benefits.
Endowed by the Victoria Park Hotels Limited, Professor Haiyan Song, Associate Dean of the School of Hotel and Tourism Management of The Hong Kong Polytechnic University, was conferred the titleÊMr and Mrs Chan Chak Fu Professor in International TourismÊat the Third Inauguration of Endowed Professorships held at the university on September 5, 2017.
Package tours can result in low tourist satisfaction even though they are economically advantageous, according to a recently published study done by Assistant Professor Markus Schuckert, Professor Haiyan Song and Dean Kaye Chon of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU) and a co-researcher. The researchers explain that dissatisfaction with package tours arises from the information asymmetry between tour operators and customers in emerging markets.
The School of Hotel and Tourism Management at The Hong Kong Polytechnic University is pleased to have received a RMB300,000 donation from the HNA Hospitality Group for the establishment of the HNA Hospitality Group/Tangla Hotels & Resorts Students Internship Scholarship at the SHTM.
Identifying the travel needs of different groups of elderly people in Hong Kong is the first step in providing appropriate services that can improve their quality of life and well-being, argue Dr Kam Hung of the School of Hotel and Tourism Management at The Hong Kong Polytechnic University and two co-researchers.
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