Insights

The five changes expected in the hotel industry

The landscape continues to change rapidly and while no one can say with any degree of certainty where everything will land, we are starting to see the shape of things to come. Here are changes that the new normal is likely to bring forward in the hotel industry for owners and operators.

Insights

The First 100 Days: action plans for the ‘new normal’

There is tremendous value in slowing down and dedicating the time to take stock of where you’ve been and where you’re going; providing clarity for you and everyone who relies on your direction. Only after that can you put together a set of goals that will keep you and your team focused and prepared as soon as the “new normal” starts.

Insights

Hotels can stay healthier with technology

Hotel technology such as mobile check-in, mobile key, mobile check-out and AI-driven guest request platforms help hotels improve guest service by empowering the guest to control more elements of their stay from the security of their own smartphone.

Insights

Finding the right mobile channel for your hotel

Choosing the right mobile channel for your hotel involves a number of factors, including the location of your hotel, the type of guests you cater for and other factors.  Here are the key advantages to consider of branded mobile apps, SMS, push notifications and chatbots.

Global News

The hotel experience gets high-tech

Hotels have long promised guests they won’t have to lift a finger. Now some are reaching to technology for those light-touch – and even no touch – experiences to keep guests coming back.

The hotel experience gets high-tech
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