Insights

The voice of money in your hotel

In the hotel business, we have three equal pillars. The guest, the colleague and the money. We need to realize that theÊthird pillar, the money, the owner, the P&L, the paperwork, whatever you want to call it, needs a proper voice. The right voice, a voice that speaks to the leadership and the highest purpose that a corner stone of our business warrants. Far too often the voice of the money is scary stingy or down right mean. If the paper is going to have a voice we want to ensure itÕs the proper one – the voice that will get and give equity with all of our constituents.

Hotel money
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Strategy for Tourism – Second Edition [Digital Book]

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Strategy for Tourism - second edition
Insights

How personal is your hotel’s mobile strategy?

Hotels are at risk with innovation in consumer technology giving with one hand and taking away with the other, but a relevant, personalised mobile app can help hoteliers reconnect with their customers.

Insights

What really works in the hotel business?

According to the 4+2 formula for success in the hotel business, you need good strategy, execution, culture and structure, plus two items in the talent, innovation, leadership, mergers and partnerships categories to perform well.

Success formula
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