In the past, you may have found chatbots to be a frustrating experience that required intervention by a live employee. However, technology has vastly improved in recent years. Today’s chatbots are smarter, more reliable and more self-sufficient.
How the positive network effect supercharges chatbots
With many of today’s chatbots, implementation can be a long and drawn-out process, and once you have it you even have to train it! A pre-trained chatbot and the presence of an AI-driven positive network effect can solve these issues.
10 things hotel guests can do with their phones
Ever feel like tech has moved on years in just a few months? With all of us using our phones for pretty much everything, and a new preference for touchless technology, we decided to compile a list of 10 things hotel guests can do with their phones.
Chatbot Messaging or Just Messaging – What’s the Difference?
Now that the hospitality industry is warming up to the idea of guest messaging, chatbots are appearing. So, what is then the difference between messaging and chatbot messaging?
StayNTouch, Fuel Travel, and ReviewPro to release COVID-19 Hotelier Sentiment Study
The study surveyed almost 500 hoteliers to discover how COVID-19 has impacted their business, the actions they’ve taken to mitigate the financial impact, and their sentiments about future travel and the road to recovery.
From High Touch to No Touch: Transforming the Guest Experience Post-COVID-19
Travel has changed, and so have travelers. To meet the expectations of guests, hotels and accommodation providers will have to understand and incorporate new needs – for privacy, for cleanliness, for different technology.
ReviewPro launches Hotelier Talks: Sessions for Hoteliers, by Hoteliers
These weekly 30 min sessions are for hoteliers, by hoteliers. they are non-product non-sales related, simply other industry professionals, going through shared experiences.
ReviewPro, A Shiji Group Brand, launches innovative Guest Experience Automation
The launch campaign will enable widespread adoption of AI and automation by offering free service in 2020 for the first 500 qualifying hotels, up to a value of 1.2 million euros.
ReviewPro selected by Preferred Hotels & Resorts to offer efficient review management to brand’s member properties worldwide
ReviewPro’s Online Reputation Management (ORM) solution has been selected by Preferred Hotels & Resorts – the world’s largest independent hotel…
ReviewPro’s newly updated semantic analysis tool helps hoteliers better prioritize improvements
ReviewPro unveils the latest version of its semantic analysis tool, allowing hoteliers even more precise insight into the guest experience,…