Here’s a look at why customer retention is so crucial for businesses and how to overcome the hurdles that companies in the hospitality industry encounter when trying to build customer loyalty.
Sustainable strategies to enhance staff retention in hospitality
Creating a culture and building a strong people foundation in an organization can assist in developing an industry reputation that drives applicants to want to work for the employer and, as significantly, to maintain an internal community within a company that incentivizes and persuades employees not to leave.
Future retention trends in the hospitality industry
Here are five trends that’ll shape employee retention in the hospitality industry.
How training your staff can help you retain them
Training is valuable not just to your employees, but to your business. Training your staff can help you retain them and is a valuable method to keep employees engaged, inspired and informed, and keep your business ahead of the curve.
Why a hotel’s culture translates into commercial success
Consider recruiting by personality, not just skillset, if you want to build genuine connections and inspire employee as well as guest loyalty.
Staff are key stakeholders in your hotel business
The industry is not going to solve its staffing problems overnight, but it should now look much more radically at ways of fostering greater employee engagement.
Combat Hotel Turnover with Employee Engagement
A key factor in all of this is attracting the right people––and having the best technological resources to keep them.
Solving staffing issues through ongoing training
In its more laissez-faire and incremental approach, the enhanced accessibility of microlearning environments allows hotels to stay more agile by shortening the development cycle of new training programs or updates while also keeping costs at a minimum.
How to empower every hotel employee
The more empowered a member of staff feels in the workplace, the more they will be able to both grow and flourish in their role which can lead to greater productivity and profitability for your business.
Your servers make all the difference
Here is a 5-point plan to ensure that your restaurants have the frontline experience necessary to service delivery at its peak and protect your servers from being poached in the labor shortage situation we currently find ourselves in.
