Reservations Archives - Insights
Insights

This obstacle to outsourcing your phones is not what you think

Guests don’t care where a reservationist is located so long as this agent is able to politely answer all their questions and finish the transaction in a timely manner. Your owners probably feel the same way, especially if there’s an apples-to-apples cost saving that arises from switching to a hotel call center.

outsourcing
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