As the global landscape is constantly changing, so are guest expectations. It is more important than ever to employ hotel listening tools to know what your guests are experiencing at your property.
Why investing in your hotel’s online reputation matters now more than ever
What is being said about a hotel on social media and a property’s peer-review score has never been more influential. These channels are where the reputation of a property can either be enhanced or damaged, and given that online website traffic and social media usage has reached record-high levels as a result of COVID-19 stay-at-home directives, all hoteliers need to be listening and taking action.
Award-winning GuestRevu offers free reputation management reports
Are you wondering where your time would best be spent while the world of travel has come to a halt?
How top hotels get great guest feedback
How do the top hotels manage to provide consistently excellent experiences and see their guests leave glowing feedback at the end of their stays? Here are their tips.
Why guests leave hotel reviews (and how to get better ones)
What can you do to ensure that guests are both more motivated to write you reviews, and at the same time don’t feel the need to post negative reviews online?
4 reputation management challenges every hotel manager faces
Consumers pay growing attention to user-generated content and a hotelÕs position in comparison to competitors can have a significant impact on demand for bookings, so a strategic approach to reputation management is vital.
The secret to great TripAdvisor hotel reviews
The best way for a hotel to protect their reputation is also the best way to deliver excellent customer experiences: by empowering your staff with both training and technology.
Top tips for successful online reputation management of independent hotels
As an independent hotel, you can benefit greatly from investing in online reputation management because it will give you the opportunity to compete with big chains on equal footing.
Reputation management: its impact on hotel revenue
Customer experience, more than price and location, is now the major criterion that traveler’s use to select hotels, so your online reputation will have a direct impact on sales.
