Employees or managers who view themselves as professional are more vulnerable to unethical behavior such as conflicts of interest, a new Cornell study finds.
On Professionalism in the Hospitality Industry
We speak to Michael Johnson, CEO of Tourism Accommodation Australia (TAA), about TAA’s work developing professional identities in the hospitality industry by going grassroots. We also discuss hospitality’s unique opportunities for workers to start at the lowest level but to quickly traverse to the highest levels of management with the right aptitude, attitude and skills.
What makes a hospitality professional?
In the hospitality industry we have a tendency to recognise professionalism by the behaviour they show in dealing with their colleagues, in dealing with their customers and guests, and their general behaviour and presence, not by looking for membership or qualifications or a plaque on the wall.
