The luxury hotel guest and the changes that COVID-19 has brought about insofar as what the guest is looking for.
Pent-up demand ready to be unlocked
Expedia Group reveals key insights shaping post-pandemic travel decisions, including emerging behaviors on searching and booking to new expectations on transportation and on-property experiences.
How hotels will change post-pandemic
Stricter hygiene practices and altered servcies are just some of the ways hotels will oprate differently as a result of the Coronavirus.
The role of technology in managing operational complexities in the COVID-19 era
Operations teams are faced with a complex challenge as more is required from staff to meet the stricter new requirements, whilst costs must be cut wherever possible as hotels expect to run at lower than average occupancy levels for the near future.
Turn data into success, part 1
The COVID-19 pandemic is changing the globe, including how we travel. Be prepared for the new normal when it comes to airline travel, by checking out the expected changes.
Long-term consequences of extreme Covid measures at hotels
Long after the pandemic has run its course, however, many of these Covid-specific safety protocols may switch from having a positive emotional effect – that is, relief, peace of mind and trust in the hotel – to a more negative sense because such measures serve as a stark reminder of all the hardships people have endured during this crazy period.
Rethinking customer journey in the post-pandemic business recovery
Recent HSMAI Region Europe webinar revealed membership research about new working processes and offered valuable insights on how to navigate the challenges and capitalise on opportunities.
Global online forum on post-pandemic travel
Over 4,000 tourism industry representatives, journalists, and academics registered for the event as global industry leaders share insights into the effects of the coronavirus outbreak on travel, how the industry should respond, and the trends to expect as people begin travelling again in the post-pandemic period.
Six ways to prepare to relaunch your hotel
All of these proposals can be implemented in a short period of time, without the need for significant financial resources, to stimulate demand for a gradual resumption of hotel activities.
