Departments which used to play only a supporting role by generating ancillary revenue, like F&B, Spa and Housekeeping, now generate significant percentages of some hotels’ revenue.
Every hotel organization has instituted their own COVID-19 sanitization SOPs and deployed a myriad of technologies to verify that those checklists are never put in jeopardy, but if all your competitors are doing this then how do you stand apart from the pack? @HotelMogel
To verify that a space is clean and therefore safe, what groups need are technologies to audit, enforce and display compliance. This can only be solved through the deployment of new technologies that may include hardware and software to track a hotel team’s adherence to the required specifications of what areas were cleaned, for how long, with what equipment and how often.
Operations teams are faced with a complex challenge as more is required from staff to meet the stricter new requirements, whilst costs must be cut wherever possible as hotels expect to run at lower than average occupancy levels for the near future.
The plans you create and implement should make your housekeeping team more efficient when tackling additional hygiene measures that are necessary post-COVID-19.
Much like it was before the coronavirus, the decision as to whether to offer opt-out of housekeeping services or not must be made on a brand-by-brand basis as each decides what it means to guests in the new normal.
Deploying some form of CPD at your property can work to change the perception of housekeeping so that it is no longer a line of work that only draws in candidates who desperately need employment. It should be one where people ‘want’ to commit long-term and ongoing training is a great first step towards this goal.
2nd Middle East Housekeeper’s League of Champions Set to challenge Middle East’s Foremost Housekeeping Teams
The next wave of staff training could blend reality with digital, significantly improving the way hotel staff are taught. While still in its infancy, augmented reality has the potential to significantly change the way people learn with their mobile device.
Never miss a trend.