Departments which used to play only a supporting role by generating ancillary revenue, like F&B, Spa and Housekeeping, now generate significant percentages of some hotels’ revenue.
After the clean comes the next round of cleanliness theater
Every hotel organization has instituted their own COVID-19 sanitization SOPs and deployed a myriad of technologies to verify that those checklists are never put in jeopardy, but if all your competitors are doing this then how do you stand apart from the pack? @HotelMogel
Rebuilding group guest booking confidence with cleaning tech
To verify that a space is clean and therefore safe, what groups need are technologies to audit, enforce and display compliance. This can only be solved through the deployment of new technologies that may include hardware and software to track a hotel team’s adherence to the required specifications of what areas were cleaned, for how long, with what equipment and how often.
The role of technology in managing operational complexities in the COVID-19 era
Operations teams are faced with a complex challenge as more is required from staff to meet the stricter new requirements, whilst costs must be cut wherever possible as hotels expect to run at lower than average occupancy levels for the near future.
Housekeeping Department: COVID-19 crisis management framework
The plans you create and implement should make your housekeeping team more efficient when tackling additional hygiene measures that are necessary post-COVID-19.
How housekeeping opt-out might change post-Coronavirus
Much like it was before the coronavirus, the decision as to whether to offer opt-out of housekeeping services or not must be made on a brand-by-brand basis as each decides what it means to guests in the new normal.
Solving housekeeper staffing issues through retraining
Deploying some form of CPD at your property can work to change the perception of housekeeping so that it is no longer a line of work that only draws in candidates who desperately need employment. It should be one where people ‘want’ to commit long-term and ongoing training is a great first step towards this goal.
Is housekeeping opt-out right for your hotel?
There could be a lurking problem with these housekeeping opt-out programs that must be considered before implementation at your hotel.
Region’s Housekeeping Staff Consistently Redefine Going the Extra Mile
2nd Middle East Housekeeper’s League of Champions Set to challenge Middle East’s Foremost Housekeeping Teams
How augmented reality can supplement hotel mobile learning
The next wave of staff training could blend reality with digital, significantly improving the way hotel staff are taught. While still in its infancy, augmented reality has the potential to significantly change the way people learn with their mobile device.
