In this White Paper, we take a look at the wider tech stack and examine why, it is, in many cases, ineffective in enabling hotels to access the power of Big Data and in turn, compete successfully against Online Travel Agents (OTAs). We start with the archetypal problem of multiple guest profiles within the IT stack and why this will inevitably lead to a digital dead end for hotels.
Big data – Big business
Data is the new oil. But why are hotels not using it right?
The Maho Group selects Cendyn
Cendyn announces that The Maho Group has selected Cendyn to power CRM, revenue management, and business intelligence at two St. Maarten resorts, the Sonesta Maho Beach Resort, Casino & Spa and Sonesta Ocean Point Resort.
Melbourne hotel performance improved in June
Melbourne’s hotel industry was back on the recovery track with higher performance from the prior month.
The Hotels Network takes hotel benchmarking to the next level
The industry’s first direct channel benchmarking platform just got an upgrade, now offering hoteliers exciting new capabilities and competitive insights.
Are data quality issues holding back your hotel’s success?
Hotel data quality identified the use of automation and Artificial Intelligence (AI) as key success factors in helping hotels satisfy guest demands.
U.S. hotel results for week ending 4 December
U.S. hotel occupancy increased from the previous week, but performance comparisons with 2019 were lower.
Recovery of U.S. hotel profitability stalled in October
U.S. hotel profitability increased from the previous month on a per-available-room basis but was down when indexed to 2019.
U.S. hotel results for week ending 27 November
U.S. hotel performance came in higher than any other Thanksgiving week on record.
Canada hotel performance dipped in October
Canada’s hotel industry reported lower performance levels from the month prior.
