Eco-consciousness is on the rise in the hospitality industry but making big environmentally friendly changes might be a more difficult task then you might think thanks to guests’ expectations.
Ephemeral content: 4 ways to up your hospitality game
The more people hear about your company, the better. And one of the best ways to get that reach is via Instagram stories and social media in general.
Combat hotel turnover with employee engagement
As hoteliers look for innovative ways to keep their existing hospitality staff and be competitive in recruiting new employees, they should begin with taking the pulse of their frontline teams to assess, and improve, their internal communication strategy.
Defining your hotel’s competitive set
To determine which hotels compete with you and to what degree, you need to carefully consider these six key factors.
The Millennial paradox: How to save the planet and keep travelling
Even though Millennials are actively questioning today’s global consumption culture, at the same time they’re planning their next vacation somewhere far away, It’s why smart hoteliers are ‘going green’.
New ways to improve business travelers’ guest experience
The hospitality industry is constantly exposed to new demands from business travelers, particularly as tech-savvy Millennials have grown up into that customer segment. Here are some of the most relevant needs and ways to satisfy them.
Five IoT (Internet of Things) solutions that can improve your guest experience radically
Anticipating guests’ needs and creating personalized experiences can be streamlined by this list of exciting IoT tech.
What makes a hospitality professional?
In the hospitality industry we have a tendency to recognise professionalism by the behaviour they show in dealing with their colleagues, in dealing with their customers and guests, and their general behaviour and presence, not by looking for membership or qualifications or a plaque on the wall.
A lesson in lobby leadership
With an eye on the bottom line, General Managers too often deprioritize the human side of the hospitality business. Here’s why they should get out of the office – or better yet, move their office to the lobby.
W Hotel hosts “Who’s got talent” casting event for new hires
W Brisbane rolled out the pink carpet yesterday at the hotelÕs Talent Casting Event at Brisbane Powerhouse, where 500 people auditioned to prove theyÕve got the passion and drive to join one of AustraliaÕs most anticipated hotels. @WHotels
