Anticipating guests’ needs and creating personalized experiences can be streamlined by this list of exciting IoT tech.
What makes a hospitality professional?
In the hospitality industry we have a tendency to recognise professionalism by the behaviour they show in dealing with their colleagues, in dealing with their customers and guests, and their general behaviour and presence, not by looking for membership or qualifications or a plaque on the wall.
A lesson in lobby leadership
With an eye on the bottom line, General Managers too often deprioritize the human side of the hospitality business. Here’s why they should get out of the office – or better yet, move their office to the lobby.
W Hotel hosts “Who’s got talent” casting event for new hires
W Brisbane rolled out the pink carpet yesterday at the hotelÕs Talent Casting Event at Brisbane Powerhouse, where 500 people auditioned to prove theyÕve got the passion and drive to join one of AustraliaÕs most anticipated hotels. @WHotels
The 2017 Travel and Hospitality Report has been released
The travel and hospitality industry remains highly competitive and is undoubtedly a saturated marketplace, but what are the most successful organisations delivering that it’s nearest competitors aren’t?
Guilty by hospitality association
There are plenty of local and industry associations available for hospitality professionals to join. It may be your local chamber of commerce, your local or national tourism association or a career association. There is generallyÊa great networking opportunity and what they offer you in terms of face to face contact with neighbours, colleagues and often competitors will always allow you to connect on a personal levelÉ but is their web presence letting them down?
Collaborate and become a company of one
Over the past couple of years, we have witnessed the mergers and acquisitions of not only iconic hotel brands and resorts, but independent boutique hotels and resorts as well. What is interesting to note in these transactions is ownership. Owners and owning companies are now institutional.
Iran’s hospitality growth evident heading into IHTIC
Iran is proving to be an increasingly popular destination for air travellers_, experiencing growing passenger numbers from around the world
New course partnership to nurture the next generation of Hotel Managers
The Celtic Manor Resort, the Welsh Rarebits Collection and University of South Wales (USW) have joined forces to develop the next generation of hotel and hospitality managers
Hotel Technology: 5 trends for 2017
Highlighting general industry trends and a few companies that I consider to be game-changers, here are my top five hospitality technology predictions for 2017
