“Welcome back to the new abnormal, how may I help you?” As hospitality emerges, with its lot of winners and losers, from the wreckage of the pandemic, a new industry is emerging where challenges and opportunities await the surviving players.
The best tech stack for hospitality
Tech stacks are the latest evolvement of hospitality tools available to make your lives a lot easier through the use of cloud computing benefits; automation, and integration.
Keith Ong named Hotel Manager at Holiday Inn Singapore Atrium
Holiday Inn Singapore Atrium, a 512-room hotel with halal and award-winning dining options in Singapore’s Tiong Bahru district, has appointed Keith Ong as Hotel Manager.
8 ways for hotels to combat the crisis
An analysis of how Covid-19 has affected the hotel market and the importance of adapting to new parameters in staffing, marketing and technology to avoid extinction.
Will the Covid-19 pandemic presage another once-a-decade contraction in tourism?
Since 1990, the tourism industry has weathered three major negative demand shocks, roughly one per decade. Welcome to the fourth.
People management during COVID-19
A hotel’s success depends on how motivated, happy and engaged their employees are as this directly affects its product. So how does a people-focused industry take care of their people during COVID-19?
Coronavirus crisis communication: a wicked problem
The Coronavirus is not a problem nor a crisis. Coronavirus falls into the category of a ‘wicked problem’.
FIU and South Beach Wine & Food Festival give back
FIU’s Chaplin School of Hospitality & Tourism Management is helping to put money into the hands of cooks, servers, dishwashers and all team members at restaurants and bars through a new partnership with the South Beach Wine & Food Festival.
The core values of hospitality have never been needed more
Changing our mindset from just business survival to the core values of hospitality and demonstrating the role the industry can play in times of crisis now will enhance hospitality’s value to society in the future.
HSMAI special report: Crisis communications for hospitality marketing professionals
In a crisis situation, business leaders don’t just need information. They need inspiration. They need success stories.
