Guest loyalty is highly relevant for revenue in hospitality. But it is evolving. The same techniques that were focused on points and programs are not the only way.
Griffin Hotel Management LLC merges into Meyer Jabara Hotels
Griffin Hotel Management LLC, a hospitality company spanning multiple generations, has merged into Meyer Jabara Hotels.
Accor announces the signing of Sofitel Spa Hotel & Residences
Accor, a global leader in hospitality, is proud to announce the signing of Sofitel Sapa Hotel & Residences, a landmark luxury development set to bring Sofitel’s signature French elegance and cultural refinement to the breathtaking highlands of Northern Vietnam.
The Hospitality Industry’s Digital Evolution
The hospitality sector is evolving rapidly. The digital age has brought new challenges and opportunities for hoteliers, making it essential to adopt advanced systems to optimize operations and enhance guest experiences.
How Menu Engineering Drives Profitability in Hospitality
Menu engineering is an essential practice in the hospitality industry, particularly for food and beverage operations.
Digitalization drives a surge in productivity in the hospitality sector
Mews, the industry-leading hospitality cloud, has revealed that staff using its technology saved a collective of almost 5,000 hours (the equivalent of 7 months) in administrative time this summer.
Navigating the complex world of conversational AI – part 4
Over the past couple of months, we’ve explored the evolving role of conversational AI in hospitality, particularly focusing on Annette, The Virtual Hotel Agent™ by Travel Outlook.
A new era in hospitality as 5,000 hotels worldwide adopt WTTC’s hotel sustainability basics
The World Travel & Tourism Council (WTTC) celebrates yet another milestone as over 5,000 properties across more than 80 countries have now embraced its Hotel Sustainability Basics (Basics) programme.
An all-inclusive awakening: Marriott Hotels elevates the art of hospitality with new cancun resort
Building on the brand’s legacy of wonderful hospitality, guests of Marriott Cancun, An All-Inclusive Resort will step into a world of unparalleled hospitality and enriching experiences.
3 ways AI is stepping up as hospitality’s next great PMS support tool
Where did all of these robots come from? While hospitality may seem like the last place you might expect to find Artificial Intelligence, this technology has significantly impacted how hoteliers do business.
