guest reviews Archives - Insights

How To Be #1 Hotel in the World on Tripadvisor

The most well-known review site in this industry is Tripadvisor, and, naturally, all hotels want to get the best possible reviews and comments, here are a few tips on getting to the top on Tripadvisor.

Tripadvisor review management

Make a goal of curating great reviews for 2022

Hotel reviews are the third most important booking driver after location and price. Hence, you need to develop a strong process to curate better reviews and improve your scores on third-party websites so that guests are more inclined to choose you over one of your competitors.


5 ways hotel listening tools can help today

As the global landscape is constantly changing, so are guest expectations. It is more important than ever to employ hotel listening tools to know what your guests are experiencing at your property.

hotel listening tools

The risks in relying solely on guest reviews

While guest reviews can cover all of a hotel’s departments, they tend to focus on certain aspects that provide a big picture but miss many details. They also do not differentiate sufficiently between service quality and guest engagement or emotional intelligence.


GuestRevu CEO talks revenue and guest reviews at WTM Africa

WTM Africa is one of the highlights of the continent’s hospitality calendar, bringing together thought leaders in the African hospitality industry for three days of networking, talks and exhibitions in Cape Town, South Africa. GuestRevu representatives not only attended the event, mingling with leading minds in the industry, but GuestRevu CEO and Founder, Chris Alexandre, was also selected to talk to attendees about how guest reviews can help maximise hotel revenue.

WTM Africa
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