By blending both immediate guest gratification with long-term incentive goals, and keeping guests engaged by meeting and exceeding their expectations during their on-property experiences, hotels and resort groups can help create a new era of traveler loyalty.
The connection between happy staff and guest loyalty [Video Insight]
As much as hoteliers try to segment the market, we still need to cater to both guests’ high touch and low touch needs. Here’s how tech can help.
Surprising trends on loyalty and hotel segments
BDRC Hotel Guest Survey reveals surprising trends on loyalty and hotel segments. @BDRC_Group
The rise of personalisation and AI and what this means for the hotel industry
Personalisation is everywhere. We experience it every day, even if we donÕt notice it.
