Five-star service in a contactless world

In the antecovidian times, so much of what encompassed service was high-touch – getting up close with customers to make them feel special. Now that this time-honored practice is anathema, how can properties adapt? Here are some ways to remain high-touch while acting in a no-touch manner.


Gerard Inzerillo: Guests in the internet age can see everything

The EMBA class of Ecole h™telire de Lausanne (EHL) had the opportunity to meet with Gerard Inzerillo, CEO of Forbes Travel Guide and a lifestyle visionary, during a roundtable discussion on January 30. Gregarious, charismatic and with an infectious passion for the industry, Mr Inzerillo regaled the class describing his great experience in the industry spanning 50 years.

Gerard Inzerillo
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