World-renowned Georgia resort sweeps four five-star awards for 13th consecutive year.
In the antecovidian times, so much of what encompassed service was high-touch – getting up close with customers to make them feel special. Now that this time-honored practice is anathema, how can properties adapt? Here are some ways to remain high-touch while acting in a no-touch manner.
Health security “seal of approval” identifies properties that have achieved verification, establishes confidence with guests and travel planners.
Stuart Greif previously led J.D. Power’s Global Hospitality and Travel group, partnering with many of the world’s leading luxury brands.
Forbes Travel Guide the world-renowned and only global rating system for luxury hotels, restaurants and spas, unveiled its list for 2019’s World’s Best Hotel Bars.
The EMBA class of Ecole htelire de Lausanne (EHL) had the opportunity to meet with Gerard Inzerillo, CEO of Forbes Travel Guide and a lifestyle visionary, during a roundtable discussion on January 30. Gregarious, charismatic and with an infectious passion for the industry, Mr Inzerillo regaled the class describing his great experience in the industry spanning 50 years.