Considering the effects of outside-hotel customers on hotel performance, hotels should treat outside-hotel guests as their main target and develop management practices related to them.
Hotels are constantly seeking innovative ways to enhance guest experiences while increasing revenue – and summer time is no exception!
Hotels and resorts now have the ability to link key guest, dining and loyalty CRM data across both restaurant and hotel guest profiles. By integrating this combined data into a unified guest profile, hotels with restaurants can increase engagement with their most loyal guests through their dining experiences.
Consumers who are sustainable and look for the best hotels, hospitality, and tourism products should also consider an in-depth view and be critical of the company’s sustainability measures. Even though it’s almost impossible to be fully sustainable, technology and people can help the luxury hotel and tourism industry to successfully reach its sustainability targets.
Four Seasons Hotel Kyoto welcomes Giovanni D’Alessandro as Director of Food & Beverage and Culinary Operations
Working across eight different destinations, D’Alessandro most recently served as Director of Food & Beverage at Four Seasons Resort Maldives at Kuda Huraa.
While room revenue management is commonplace in accommodation providers, food and beverage revenue management is infrequently discussed. In this episode, we discuss the importance of revenue managing food and beverage, including conference and banqueting, the impacts on a range of accommodation providers from limited service to resorts and how to best manage the function in the business.
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