New report shows Demand for niche tourism holidays and experiences is growing among people born between 1991 and 2005.
Delivering an “experience” and offering personalized service depends on the owners investment into staff, not better computer program.
As a tour operator, you sell ‘once in a lifetime’ experiences to travellers, most of whom are often new guests.
For nearly two centuries, five-star hotels have been providing exceptional services, anticipating needs and customizing attendances to pamper guests and distinguish from competition. In todayÕs age of experience, more companies seek to adopt this model and create memorable brand experiences for their customers.
The hotel industry allowed unregulated short-term accommodation operators to grab a slice of the market, and while there is reason to be concerned, the hotel industry already has the potential to fight-back.
Never miss a trend.