Heidi Gempel of HGE International explains how they’ve changed already and why they will continue to change. And we discuss how hoteliers and revenue managers must adapt to meet these new behaviors and expectations.
Top tips to build hotel brand loyalty
Check out our top four tips for building brand loyalty, and you’ll be reaping the benefits in no time.
Customer expectations for hospitality in 2018
The 21st-century customer has high expectations for not only the product or service they’re buying, but most importantly for the experience they have while purchasing it.
Thomas Cook on putting customers at the heart of travel
ehotelier readers can get a 20% discount to discuss digital customer engagement with Thomas Cook at the Customer-Centric Innovation in Travel Day (May 4, London).
