Why is asking for customer feedback so important and how can it be done to enhance the customer journey? The findings of a recent research project answer these questions that are vital to the success of any business, especially one based on hedonic experiences like the hospitality sector.
Customer feedback on hospitality experiences: 5 best practices
The findings of a recent research project reveals the questions that are vital to the success of any business, especially one based on hedonic experiences like the hospitality sector.
Customer feedback is a gift your business can’t live without
Instead of emailed evaluation forms or comment cards, how do you get customer feedback that is timely and actionable? Simply ask them these eight questions to start to drill down on exactly what you need to continue doing or start changing.
