The report has been created ahead of Customer Experience Exchange for Travel & Hospitality (19 Ð 20 September 2017, London)
Is the customer always right?
Yes, you can, and should at times, “fire” customers, but pick your battles carefully.
Disney Institute to host first-Ever Customer Experience Summit
The Customer Experience Summit will take place at Disney’s Grand Floridian Resort & Spa from Aug. 22-25, 2016.
