Bring Your Own Device, or BYOD, should be taken into consideration when mapping the experience across all customer service touch points.
How to create a hotel framework for everyday happy customer experiences
Hotels today need to start to focus on shifting their culture towards an engagement culture that includes everyone who will impact the customer experience.
2017 Travel & Hospitality Report: Connecting the Customer Journey
The report has been created ahead of Customer Experience Exchange for Travel & Hospitality (19 Ð 20 September 2017, London)
Is the customer always right?
Yes, you can, and should at times, “fire” customers, but pick your battles carefully.
Disney Institute to host first-Ever Customer Experience Summit
The Customer Experience Summit will take place at Disney’s Grand Floridian Resort & Spa from Aug. 22-25, 2016.
