Just as your minor missteps resonate, so does the praise when you acknowledge your faults, apologize, and provide a genuine, human and tangible solution. Here’s how you can transform challenging moments into opportunities to strengthen your customer relationships.
How to manage a restaurant like a boss: 7 essential tips
Whether you’re dreaming of running a restaurant or even starting your own, there are 7 non-negotiable things you need to know if you want to succeed.
5 hospitality industry upgrades that improve the customer experience
As travel demand soars, the hospitality industry is facing immense staffing shortages. This has made it difficult for companies to provide excellent service and meet client expectations. Here’s how you can navigate these competing forces by implementing the following upgrades.
Autonomy, independence and today’s new hotel customer experience
Implementing these four essential contactless considerations can help you ensure your hotel remains relevant in the coming years.
Virgin Galactic announces first fully crewed spaceflight
Building on the success of the Company’s most recent spaceflight in May, Unity 22 will focus on cabin and customer experience objectives.
Retail tech innovation to enhance customer experience
More than half of retail professionals state pandemic accelerated tech product launches.
How human touch in service encounters makes a winning customer experience strategy
When developing a customer experience strategy, how do we find a happy medium for this essential component of service culture in these Covid times?
Improving customer experience with online training
Customer Experience is a top priority for many small to medium-sized organizations. Use online training to improve Customer Experience in your business.
Book Me Bob expands Executive Team
AI Chatbot for Hotels by Book Me Bob:Expands Executive Team into the Golf and Resort Markets.
easyJet holidays employs intelligent personalisation
Leading holiday company uses bd4travel’s AI technology to enhance digital performance.
