How to cope in a crisis

Here’s how a four-stage crisis management model can help hotels protect their residents, reputations, and revenue.

crisis management

Crisis communication tips for PR professionals

When a negative situation is managed with a premeditated mitigation strategy, a potential crisis can be turned into a loyalty-building marketing event. Here are the essential steps to writing a crisis communication plan.

Crisis Management

Out now – Hotel Staff Briefing: Coronavirus

In collaboration with Sky Touch Global, we’ve created a Staff Briefing Paper to outline some facts about 2019-nCoV (novel coronavirus) and provide some guidance on how to respond quickly to this health emergency and take the preventative steps to protect your guests, staff and business.

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